---
title: How to switch patients when stuck on a test (dummy) patient
description: How to switch patients when stuck on a test (dummy) patient
---

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# How to switch patients when stuck on a test (dummy) patient

---

#### Step 1

- Launch EMIS and open the test (dummy) patient.
- You will initially see a confirmation screen that the patient is a test or 'dummy' patient. This is NOT the pop-up we are looking for and you can dismiss this notification by selecting **'Yes'**.

![](https://help.cthesigns.com/hs-fs/hubfs/image-png-Mar-01-2024-02-59-27-4490-PM.png?width=435&height=177&name=image-png-Mar-01-2024-02-59-27-4490-PM.png)

● Following this, if you see another Patient Warning pop-up then this is the issue causing the problem. See example below. 

![](https://help.cthesigns.com/hs-fs/hubfs/image-png-Apr-12-2024-09-46-32-4208-AM.png?width=582&height=165&name=image-png-Apr-12-2024-09-46-32-4208-AM.png)

[**If you do not see this second pop-up then skip to the next section here**](https://help.cthesigns.com/how-to-switch-patients-when-stuck-on-a-dummy-patient#Do-not-see-popup)

#### Step 2

- Click **'Manage'** on the pop-up and select all the messages in the table.
- Once you have selected ALL the messages in the table, click **'Delete'** on the top left below the patient’s name.

![](https://help.cthesigns.com/hs-fs/hubfs/image-png-Mar-04-2024-08-55-41-9333-AM.png?width=409&height=277&name=image-png-Mar-04-2024-08-55-41-9333-AM.png)

- Select **'Yes'** to confirm that you want to remove the warning(s) from the patient’s record.

#### The problem should now be resolved.

For more support please email support@cthesigns.co.uk or call 0207 157 9656. 

---

**If you do NOT see a second pop-up/flag on the dummy patient’s account.**

#### Step 1

- Confirm the patient is a test or 'dummy' patient. To do this check if the patient details in the bar at the top of the page are highlighted brown (versus blue for a 'real' patient).

#### Step 2

- Click the **'Active'** button at the left of the brown bar to open up the patient’s  
  demographic information.
- At the top right is a button called **'Manage'**, click this.

#### Step 3

- A screen with all warnings or flags on the patient’s account will open.
- If there are any warnings listed in the table please select them all and click **‘Delete’** (found below the brown bar with the patient details on the top left).
- Select **'Yes'** to confirm that you want to remove the warning from the patient's record.

#### The problem should now be resolved.

 

For more support please email support@cthesigns.co.uk or call 0207 157 9656.

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